Please select your question category
- How can a user register on e-Pramaan?
Go to epramaan.meripehchaan.gov.in
Click on New user? Sign up for MeriPehchaan
Enter Mobile Number
Click on Generate OTP
Enter OTP received on your mobile number
Click on Verify OTP
Fill in the details
Click on Submit
You are now registered on e-Pramaan
- How to reset the password?
Login to your account
In the Menu, Go to Password Setting -> Reset Password
You will be prompted to enter the old password, new password and confirm new password.
Click on Submit
Your password has now been reset.
- What do I do if I have forgotten Login ID / Password?
Go to epramaan.meripehchaan.gov.in
Click on Forgot Password?
In the Select Login Id dropdown list, you can select username/mobile number/Aadhaar number.
Enter the number in the Enter Id/Number field and proceed ahead with the steps.
- What do I do if I my account is locked?
Go to epramaan.meripehchaan.gov.in
In the menu, there is an option of Unlock your Account and proceed ahead with the steps.
- What do I do if I want to change my date of birth / email id / mobile number / Given Name / username / gender?
Login to your account
In the Menu, Go to Manage Profile ->Edit Profile
Enter your credentials
Now you can change the required details.
Kindly note that once Aadhaar KYC is completed for your profile, you cannot change Given Name, Date of Birth and Gender
- Is there a limit on the number of unsuccessful login attempts before I get locked-out?
Yes, user account will be locked after six (6) unsuccessful attempts of login at e-Pramaan. User will be updated with the number of remaining attempts after each unsuccessful login attempt.
- What do I do if OTP is not received on mobile / email?
Due to network issues, sometimes OTP is not delivered. We request you to kindly try after sometime.
- OTP sent to old phone number when trying to unlock account
Please try using the email option for unlocking your account.
- I have changed my details (Name/DOB/Gender) on Aadhaar, how do I update them on e-Pramaan?
Login to your account
In the Menu, go to manage profile,view profile option, your profile will be visible.
Click on button "click here" which is in front of Aadhaar and Sync your Aadhaar and proceed ahead with the steps, it will update your details automatically.
If user has completed Aadhaar eKYC, edit profile is disabled on e-Pramaan.
- While doing Aadhaar KYC, getting the message "Aadhaar number already exists with Username XXXX and Mobile Number XXXX"?
If you see this message it means your Aadhaar is already linked with another account in e-Pramaan. One Aadhaar number can be mapped with only one account in e-Pramaan.
You can login to that account using your Aadhaar number using the 'Aadhaar/PAN...' tab on the login page.
If you do not remember the password for this account, you can click on Forgot Password on https://epramaan.meripehchaan.gov.in.
In the username dropdown list, you can select Aadhaar number.
Enter the Aadhaar Number and proceed.
